Supporter Care Assistant

Role

St Gemma's Hospice
£16,919 to £19,076 per annum pro rata
22.5 hours per week
St Gemma’s Hospice is the largest hospice in Yorkshire and one of the largest in the UK.  The Hospice provides palliative and end of life care for individuals, and support for families and carers.

We are currently recruiting for a number of exciting new roles to support our ambitious plans for growth within the Income Generation Department. You will join a fun and vibrant team of talented individuals, with a passion for the work of the Hospice and an exceptional supporter experience.

This year, St Gemma’s has a fundraising target of more than £6 million. St Gemma’s Hospice is seeking a Supporter Care Assistant to join the busy and successful Supporter Care Team. 

The team provides a comprehensive first point of contact service for new and existing supporters. You will be dealing with telephone calls, emails, written and web-based enquiries, with all the information being accurately recorded and updated to our Donorflex database.

We are looking for candidates who are committed, supporter centred with an ability to multi task and work well under pressure. You will have a highly organised approach, good IT skills, and a keen eye for detail especially when entering supporter data.  
 
As the ideal candidate, you will have:

·         Excellent communication skills
·         The ability to listen and respond to supporter needs
·         Accuracy and speed
·         Strong working knowledge of Microsoft Office and use of databases
·         Professionalism and be a positive team player
 
If you enjoy helping others and believe in excellent supporter care, then St Gemma’s would love to hear from you!
 
We are a Times Best Companies Top 100 employer and place high value on staff engagement and wellbeing.  We offer a competitive benefits package including free car parking and subsidised meals.

To discuss this opportunity in greater detail please call Maggie Morris, Supporter Care Manager on 0113 218 5555.
 
Please note that we do not accept CVs. 
 
Closing date: 2nd March 2020
Interviews will take place week commencing 16th March 2020.
 
Start date: February 10th, 2020
End date: March 2nd, 2020